KYPP
Know Your Professional Practice
TERMS & CONDITIONS
KYPP Programs Inc. Privacy Policy
KYPP Programs Inc. and its Affiliates (“Company”, “we”, “our” or “us”), values our customers, including you (“you” or “your”) and we respect your privacy and personal information which is information about an identifiable individual (as defined by applicable privacy or data protection laws). This privacy policy (this “Policy”) applies to your use of our application (“App”), websites, software, and/or services (“Products”) and describes the kinds of personal information we collect about you, how we use it, how we protect it, and under what circumstances we share it with third parties. This Policy also describes the decisions you can make about your personal information. You may require us to change, amend, or delete the personal information that you have provided to us at any time. “Affiliates” means any entity directly or indirectly controlling or controlled by, or under control with KYPP Programs Inc.
If this Policy changes in the future, we will post an updated version on our website at kypp.ca (the “Website”). We recommend that you check this Website periodically in order to review our current Policy. You can tell if this Policy has changed by checking the effective date that appears at the bottom of this Policy. Depending on the circumstances, we may also decide to send you a notice in other ways in our discretion, such as via email or other contact information you have provided that the Policy was changed. If you continue to use our Products after the Policy changes or notice of the change has been given, you will be deemed to have accepted such changes.
1 Information We Collect
When you use our Products, we collect the following types of information:
(a) Account information: When you use our Products as a client, you may need to create an account with us. In order to create an account, you will need to provide us with your login credentials (which include your username and password), name, and email address.
(b) General usage data: When you use our Products we may collect technical properties of hardware and software used in conjunction with our Products. For example, we may collect information about the type and model of the device and/or web browser you are using, your account and/or device ID, the referring link or exit web pages, the operating system version you are using, and the date and time of access associated with your account and device.
When you use our Products we may also collect information about how long you use our Products in each session, features you use in our Products, and how long you use our Products overall. Further, we may collect information contained in error reports relating to our Products, such as crash reports, exceptions, and server errors.
(c) Location information: When you use our Products, enable data services, use the browser or location-based functionality on your device, location information associated to your device (e.g. Global Positioning System (GPS) or similar satellite triangulation information, Internet Protocol address (IP address) information, carrier or tower ID, the BSSID (BService Set Identifier) and MAC address (Media Access Control address) of Wi-Fi access points, and signal strength of visible Wi-Fi hotspots or wireless towers) may be communicated to the Company or our service providers. If we collect and subsequently store such information, it will be in a form that does not personally identify you (e.g. the Company does not maintain a system that would link specific individuals to a BSSID). The Company may process such information to provide you with or facilitate the provision of information and location-based services (e.g. mapping services, measuring traffic congestion, location-sensitive promotions or coupons). If you choose to use location-based services, you agree that such geographic location information may be processed to provide you with such services. If you choose to use location-based services or other applications to disclose your location to other persons or entities, you assume responsibility for the risks involved in doing so, and it is your responsibility to use them appropriately and according to applicable law. If you use Third Party Offerings which provide location-based services, please review the third party's terms and conditions and privacy policy regarding how your location and personal information will be processed, and how to opt-out of any location-based services and advertising provided by the third party.
(d) Third party information: If necessary to fulfill our identified purposes, we may combine information you submit to us with information obtained from other sources or third party offerings. For example, we may receive personal information about you from third parties involved in providing you with services, products, and software to facilitate the integration of those products, services, software, and websites with our Products. We treat all such personal information in accordance with this Policy and the terms and conditions between us and such third parties, if any, may also apply. However, the third party's own use of your personal information in such cases will be determined by your agreement(s) with the third party, unless that third party is one of our service providers.
(e) Cookies: In addition, when you use our Products and visit our Website, we collect certain information about your activity, as described below under the heading “Our Use of Cookies, Log Files, Web Beacons, and Embedded Scripts”.
Some of this information would not by itself identify you to us or be personally identifiable and is therefore considered non-personal information. If we combine any such non-personal information with other personal information available to us, the combined information will be treated as personal information in accordance with this Policy.
2 Our Use of Information We Collect
We use the personal information we collect about you:
(a) To confirm your identity;
(b) To provide, operate and maintain the Products;
(c) To complete transactions;
(d) To respond to your requests and deliver the services you request;
(e) To provide support related to the Products and related customer services,
(f) To inform you of changes made to our Site and Services;
(g) To ensure that our Services are presented most effectively for you and your device;
(h) To conduct marketing and commercial activities and to notify you of promotions, updates, or special offers that we think may interest you, in line with your preferences;
(i) To operate our business, including internal business purposes, to conduct research, product development and enhancement;
(j) for purposes related to the activation, provision, maintenance, support, troubleshooting, deactivation, repair, refurbishment, upgrade, or update of our Products;
(k) to develop new and enhance existing Products including to communicate with you about them using various means, for example:
(i) to make available or send to you upgrades or updates, or notices of upgrades or updates of our Products or third party content or related products, services and software (“service communications”); and
(ii) to make available or send to you notices of promotions and upcoming events (“marketing communications”);
(l) to manage and develop our business and operations, for example;
(i) to detect, monitor, investigate, mitigate or attempt to prevent fraud and technical or security issues or to protect our property;
(ii) to allow for business continuity and disaster recovery operations;
(iii) to enforce our legal rights; and
(iv) for statistical purposes; and
(m) to meet legal and regulatory requirements and to respond to emergency situations, for example:
(i) to respond to court orders, warrants or other lawful requests or legal processes;
(ii) to provide emergency assistance in situations that may threaten the life or physical safety of you or others; and
(iii) for any other purposes for which you have consented, such as those that may be set out in Notices, and other purposes as permitted or required by any applicable law.
Notwithstanding anything to the contrary contained in this Policy, we may remove personal identifiers from your information and maintain and use it in a de-identified form that may be combined with other information to generate aggregated information. Such de-identified and/or aggregated information will be deemed to be owned by us and we shall have unrestricted title, rights, and interest to the de-identified and/or aggregated information which may include, without limitation, the right to use, distribute, transmit, transfer, license, trade, rent, share, assign, and sell the de-identified and/or aggregated information. We will retain your personal information as long as necessary for the fulfillment of the identified purposes or as otherwise necessary to comply with applicable laws.
You may update your communication preferences anytime by writing us at info@KYPP.ca.
3 To whom we Disclose your Personal Information
In accordance with this Policy, we may share your personal information:
(a) within the Company and/or with our service providers such as a cloud service provider in Canada, the United States, and the European Economic Area for data storage;
(b) with our financial, insurance, legal, accounting or other advisors that provide professional services to us;
(c) with our Affiliates in order to connect with clients using our Products;
(d) if we have your consent;
(e) with third parties involved in providing our Products to you, which may include authorized payment processors;
(f) as necessary to complete any transactions while using our Products;
(g) to respond to a subpoena, order, legal process, or government request;
(h) to protect, establish or exercise our legal rights or defend against legal claims;
(i) to investigate, detect, suppress, prevent or take action regarding illegal or prohibited activities, suspected fraud, situations involving potential threats to the reputation or physical safety of any person;
(j) as otherwise required by law; or
(k) if we are to be sold, merged, or amalgamated or substantially all of our assets are to be sold or disposed of, in which case your personal information may be transferred to a potential purchaser if, and to the extent necessary, it is required for the purposes of deciding whether to proceed with the proposed transaction and completing it. If such a sale, merger, acquisition, or disposal is completed, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with this Policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.
4 Your Decisions About Your Personal Information
At any time you can contact us to: stop receiving emails from us; review the personal information held by us in connection with your account; withdraw your consent for our use and disclosure of your information; request a list of third parties to which we may have provided your personal information; close your account; and amend your personal information, by writing to us at info@KYPP.ca. You can always unsubscribe from receiving promotional emails from us by simply clicking the “unsubscribe” link provided at the bottom of every promotional email from us.
If you contact us to do any of the things listed above, we may require you to provide sufficient personal information to allow us to identify you and tell you about the existence, use and disclosure of your personal information and this personal information will only be used for this purpose. If you contact us about your personal information, we will respond to your request within a reasonable time and at minimal cost or no cost to you in accordance with applicable laws.
Generally, you may withdraw at any time your consent for us to collect, use, and disclose your personal information in accordance with this Policy, subject to legal or contractual restrictions and reasonable notice. As such, we may continue to collect, use, and disclose your personal information as may be required to provide you with our Products, and to the extent that we are contractually obligated to do so or as necessary to enforce any contractual obligations you may have with us. If you refuse to provide us with the information we require or later contact us to withdraw your consent for us to use and disclose your personal information, we may no longer be able to provide you with our Products.
5 Our Use of Cookies, Log Files, Web Beacons, and Embedded Scripts
When you visit the App and Website, we collect certain information by automated means, such as through server log files, cookies (text files sent to and stored on your device when you access the Website), web beacons (also known as clear GIFs and pixel tags, which may be used to transmit information back to the Website), and embedded scripts (programming code that is designed to collect information about your interactions with the Website, such as the links you click on, and which is active only when you are accessing the Website).
The information we collect in this manner may include details about the computer, mobile phone, or other device used to access the Website (such as browser type, operating system, and IP address), referring URLs and information on actions taken or interaction with our digital assets.
We may use third-party web analytics services to help us analyze how visitors use the Website. We may permit these third parties to operate directly on the Website, use their own technology (such as cookies or web beacons), and collect information about you on our behalf.
The information we collect in this manner is collected to enhance your user experience. For example, this information allows us to pre-fill form fields as well as provide you with contextual recommendations while using the Website.
When you visit the Website, we may allow some third parties (such as advertising networks and data analytics companies) to collect information about your online activities over time and across different websites. For example, such information may include your Internet Protocol address (IP address), your location (based on your IP address), the time of browsing, the pages browsed, the buttons clicked, as well as information about your browser type. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services you visit. However, there is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” visit http://www.allaboutdnt.com.
In some instances, we may also combine information we receive about you from third parties with information we collect through the Website.
6 Security
We aim to provide you with a safe experience. We have in place certain physical, technical, and administrative safeguards designed to appropriately protect the security and privacy of your personal information against loss, theft, and unauthorized access, disclosure, copying, use, or modification. Please note, however, that we cannot guarantee that the measures we maintain will guarantee the security of the information.
We limit access to your personal information within the Company to individuals with a need to know.
Your personal information may be collected, used, processed, transferred, and retained in multiple countries including Canada, the United States, and the European Economic Area which may be outside the region in which you are situated and may have different privacy or data protection legislation, and may therefore be subject to the laws of these countries. If you are a resident of the European Economic Area or a country which restricts data transfers outside of that jurisdiction or region without your consent, by using our Products, you consent to your personal information being transferred outside of the European Economic Area or your country for processing or storage by or on behalf of us.
7 Links to Other Sites
We provide links on our App and Website to third party sites we think you will enjoy. These sites operate independently of us and may have established their own privacy and security policies. Any personal information you provide on linked pages or other sites is subject to that third party’s privacy policy. We strongly encourage you to review these policies at any site you visit. This Policy does not apply to such linked pages or other sites, and we are not responsible for the content or practices of any linked websites which are provided solely for your convenience.
8 Children’s Online Privacy Protection
The Website and Products are not intended for use by children under 17 years of age. We do not knowingly collect or use any personal information from any children under 13 years of age. If we become aware that we have unknowingly collected personal information from a child under the age of 13, we will make commercially reasonably efforts to delete such personal information from our database.
9 Questions or Comments
If you have any questions or comments or wish to make a complaint about this Policy, please feel free to contact us by delivery in person, by courier or by the mail, to us at #120, 110 Quarry Park Blvd SE Calgary, AB T2C 3G3. If you contact us about your personal information, we will respond to your request within a reasonable time and at minimal cost or no cost to you in accordance with applicable laws. Depending on the circumstances and applicable laws, we may refuse to process certain access requests (for example, access requests that are unreasonably repetitive or systematic, would be extremely impractical or require disproportionate technical effort).
Effective Date: March 29, 2019